Frequently Asked Questions

Find answers to the most common questions about our lighting solutions, installation process, and services.

Nova Lights have a life expectancy of approximately 50,000 hours of use. This translates to about 4-5 hours of use per night, every day for 25 years.

Nova Lights uses energy-efficient LED technology, which can save up to 80% on energy bills compared to traditional lighting.

Check the power source and connections, update the app, and ensure your Wi-Fi is functioning. If the issue persists, contact customer support for assistance.

Yes, Nova Lights are designed in Canada, by Canadians, for the Canadian climate.

Yes, bulbs can be replaced. Replacements can be purchased through Nova Lights and can be replaced either by our team or by the homeowner.

The installation time varies depending on the size of the home or business, but most installations are completed within a day.

The number one reason to choose Nova Lights is quality. Our lights are specifically designed and manufactured for Canadian customers, taking into account the unique weather conditions to ensure durability and long-lasting performance. Additionally, our lights operate at 24V, compared to the industry standard of 12V, providing greater efficiency and reliability.

Yes, all our products are certified for use in Canada. They are ETL-listed and meet UL Standard UL2108 and CSA Standard C22.2# 250.2.

Each RGB light can produce 16 million colors, allowing for billions of possible combinations when combined together.

Our system can be controlled through an app available for any Android or iOS device. The app is free to download and use.

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